You will be automatically prompted to restore the app on the new device. On your new mobile device, launch the Authenticator app. If you haven’t already, install the Thomson Reuters Authenticator mobile app on your new device. Restoring your Authenticator app on a new deviceĪfter backing up your Authenticator app to the cloud, you can restore the app on a new mobile device using the recovery password you created previously. For security reasons, our Product Support team cannot provide this password for you if you lose it. Important! Be sure to store your new password in a secure location so it’s accessible when you need it.
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